Frequently Asked Questions

What to Wear and Bring

We recommend wearing clothing you feel comfortable moving in, such as active wear. 

Non-slip grip socks are strongly encouraged, however normal socks can also be worn (non-slip mats are available). 

We also recommend bringing a water bottle. 

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Cancellation Policy

We have an 8 hour cancellation policy for all of our classes.

Classes must be cancelled at least 8 hours before your class starts (which can be done through the app / your profile) in order to have your class credit reinstated.

Cancellations made after this window will mean that your class credit will be forfeited. 

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We thank you for your understanding.

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Class Waitlists

If a class is full, you will have the option to elect to be on the waitlist. If a place then becomes available in the class you will then be notified and moved off the waitlist, into the class.

The minimum notice period to be moved from a waitlist into a class is 2 hours prior to the class start time. 

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Please note when you elect to be on a waitlist, a class credit will be held to allow this. If you are then moved from the waitlist into the class, the class credit will be used. Alternatively if you remain on the waitlist, the class credit will be reinstated to you following the class time.